Limited English Proficiency Assistance

Eye Consultants of Pennsylvania complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Eye Consultants of Pennsylvania does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Eye Consultants of Pennsylvania:

Will provide free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters

Written information in other formats (large print, audio, accessible electronic formats, other formats)

Will provide free language services to people whose primary language is not English, such as:

Qualified interpreters

Information written in other languages

If you need these services, please contact:  610-378-1344 or compliance@ecop.us. Please specify if services are required for the surgery center or a doctor’s appointment.

 

How to file a grievance

If you believe that Eye Consultants of Pennsylvania has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the appropriate ACA Grievance Coordinator.

 

ACA Grievance Coordinator:

ACA Compliance Officer
Eye Consultants of Pennsylvania
One Granite Point, Suite 100
Wyomissing, PA 19610

Phone:  610-378-1344
Email:  compliance@ecop.us

 

If you need help filing a grievance, a qualified interpreter can be assigned to help you.  Grievances may be filed in person by appointment or by mail, fax or email.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

 

Eye Consultants of Pennsylvania Language Assistance Services

Contact: 610-378-1344 or compliance@ecop.us

 

ATTENTION: Language assistance services, free of charge, are available to you. Call 1-800-762-7132. (TTY: 711).

Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-762-7132. (TTY: 711).

繁體中文 (Chinese): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-762-7132.。(TTY: 711).

Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-762-7132. (TTY: 711).

Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-762-7132. (TTY: 711).

Deitsch (Pennsylvania Dutch): Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-800-762-7132. (TTY: 711).

한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-762-7132 번으로 전화해

주십시오. (TTY: 711).

Italiano (Italian): ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-800-762-7132. (TTY: 711).

ةيبرعلا (Arabic): 1 ( مقر -762-800- 1 مقرب لصتا .ناجملاب كل رفاوتت ةیوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم - 7132 .)1-800-762- مكبلاو مصلا فتاھ - 7132 : (TTY: 711).

Français (French): ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-800-762-7132. (TTY: 711).

Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-762-7132. (TTY: 711).

ગુજરાતી (Gujarati): 􀉅ચુના:  જો  તમે  􀉅જરાતી બો  લતા હો  , તો િન:􀉅લ્કુ ભાષા સહાય  સે  વાઓ  તમારામાટ􀉅 ઉપલબ્ધ   છ.   ફો  ન કરો 1-800-762-7132. (TTY: 711).

Polski (Polish): UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-800-762-7132 (TTY: 711).

Kreyòl Ayisyen (French Creole): ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-762-7132 (TTY: 711).

ខ្មែរ (Cambodian): ្របយ័ត􀅚៖ េបើសិន􀅚អ􀅚កនិ􀅚យ 􀅚􀅚ែខ􀅚រ, េស􀅚ជំនួយែផ􀅚ក􀅚􀅚 េ􀅚យមិនគិតឈ􀅚􀅚ល គឺ􀅚ច􀅚នសំ􀅚ប់បំេរ􀅚អ􀅚ក។ ចូរ ទូរស័ព􀅚 1-800-762-7132. (TTY: 711).

Português (Portuguese): ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-762-7132 (TTY: 711).

 

Revised: January 31, 2023

 

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